Switzerland Empowers Consumers

August 15, 2008

The Internet and open source software are great enablers. These two innovations allow a large number of people to do things that previously required a huge investment or could not do at all in a practical manner. They empower people.

Whereas 30 years ago publishing was an expensive proposition, now you can get your message to the world through blogging, online forums, and desktop publishing software. Today, you can run an entire office network using free software only. You can communicate freely, obtain information from diverse sources, and make informed decisions without having to leave your desk.

There are still, of course, areas where ordinary people can get shafted, sometimes without their knowing it. Too often, consumers are left at the mercy of big business. Various service and utility providers, for example, get away with rotten service, erratic connections and downtime, unexplained or hidden charges, spam, and all sorts of shenanigans. Most of the time consumers can do little about it.

Well, Switzerland is a way to fight back.

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